Shipping policy
Shipping Policy – Xentrixa
1. Digital Delivery
At Xentrixa, all products sold are digital and delivered electronically. No physical items are shipped to customers.
2. Delivery Time
Once your purchase is successfully completed, you will receive instant access to your digital product.
Delivery is typically:
- Immediate after payment confirmation
- Or within a few minutes via download link or email
3. Access to Products
After purchase, customers will receive:
- A download link on the checkout confirmation page
- An email with access to the purchased files
Please ensure your email address is entered correctly at checkout.
4. Delayed Delivery
If you do not receive your product within 10–15 minutes:
- Check your spam/junk folder
- Verify your email address
- Contact our support team for assistance
5. Technical Issues
In rare cases where technical issues prevent delivery:
- We will ensure you receive your product as soon as possible
- Our support team is available to assist and resolve any issues quickly
6. No Physical Shipping
Since all products are digital:
- No shipping fees are charged
- No physical delivery is required
- No tracking numbers are provided
7. Customer Responsibility
It is the customer’s responsibility to:
- Download and save the product files after purchase
- Ensure their device supports the file format
8. Contact Information
If you have any issues with delivery, please contact us:
📧 xentrixa.shop@gmail.com
We aim to respond within 24 hours.
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