Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xentixa.shop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at xentixa.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mosasadii3@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund & Return Policy

1. General Policy

At Xentrixa, we specialize in selling digital products that are delivered instantly after purchase. Due to the nature of digital content, all sales are considered final once the product has been accessed, downloaded, or delivered.

2. No Physical Returns

Since all our products are digital (such as ebooks, templates, planners, and business tools), there are no physical items shipped. Therefore, we do not accept returns in the traditional sense.

3. Refund Eligibility

Refunds may only be considered under the following conditions:

The product was not delivered due to a technical issue
The file is corrupted or cannot be opened
You were charged multiple times for the same product
The product received is significantly different from the description

All refund requests must be submitted within 7 days of purchase.

4. Non-Refundable Situations

We do not provide refunds in the following cases:

Change of mind after purchase
Lack of knowledge on how to use the product
Failure to read product description before buying
Accidental purchases
Dissatisfaction based on personal preference

We strongly recommend reviewing product details before completing your purchase.

5. Digital Product Responsibility

By purchasing from Xentrixa, you acknowledge that:

You understand the product is digital
You agree not to share, resell, or distribute the product
You are responsible for downloading and storing your files

6. Technical Support

If you experience any issues with your purchase, our support team is available to assist you. We are committed to ensuring you receive the correct files and can access them properly.

7. Refund Process

To request a refund, please contact us at:
📧 xentrixa.shop@gmail.com

Include:

Your order number
Description of the issue
Proof (if applicable)

We will review your request within 3–5 business days.

8. Payment Disputes

Before opening a dispute with your payment provider, we kindly ask that you contact us first. We aim to resolve all issues quickly and fairly.

9. Policy Updates

Xentrixa reserves the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon being posted on the website.